General Conditions of Sale (GTC) of Myarmy.ch

Sending

What are the available methods available?
Orders are shipped by the Swiss Post. The shipment is free for any order greater than 50 CHF; Below, shipping costs of 7.50 CHF apply, regardless of the delivery address.

International orders
We do not offer sending outside Switzerland.

Payment methods

What means of payment are accepted?
We accept the following means of payment:

• Credit card
• Paypal
• Postfinal
• Postfinance e-finance
• Twint

For personalized section products, payment per invoice at 30 days is also available.

Delivery times

How long will I receive my order?

• Standard products : Shipped within 4 working days after the order.
• Personalized products : Require a minimum of 4 weeks of production before shipment.
• Personalized section clothing : The delivery time is communicated at the time of the order and may be different from the deadlines mentioned above.

Guarantee

Guarantee
Only personalized section products benefit from a lifetime warranty. This guarantee covers manufacturing defects and materials, but does not take into account normal wear or wear due to storage.

Returns, exchanges and reimbursement

Return conditions
We want you to be fully satisfied with your purchase. If, however, a problem arises regarding your order, we have implemented a simple and flexible return policy.

• Return preparation: The article must be returned to the state where it was received
• Return time : You have a period of 30 days after receipt of your order to request a return.
• Return shipping : Return shipping is fully supported by Myarmy.ch, at no cost for you.
• Restocking fees : No restocking fees will be applied.
  

Personalized products
Personalized products (for example, badges or clothing with specific registrations) cannot be returned, unless the product is damaged at reception. In this case, we invite you to contact our customer service to organize a return.
If a major problem arises for a personalized product, please contact us directly at info@myarmy.ch So that we can find an adapted solution.

Refund
The reimbursement of returned products is made after receipt of your return and control of this one. Damaged or dirty items will not be refunded.

Order cancellation

Orders cannot be canceled after their validation.

Modification of GTC

Myarmy.ch reserves the right to modify these GTCs without notice.

Product availability

Myarmy.ch strives to maintain information on the availability of products up to date. However, in the event of an unforeseen stock or unavailability of an ordered product, the customer will be informed as soon as possible. Myarmy.ch will then offer the customer a replacement option or a full refund of the product concerned.

Conclusion of the contract

The sales contract is concluded with Brotherfields Sàrl, holder of Myarmy.ch.
By placing the products in the online store, you are asking for a firm offer to conclude contract on these products. You can first place our products in the basket without obligation and correct your entries at any time before sending your firm order using the correction aid provided for this purpose in the order process. The contract is concluded when you receive an order confirmation concerning the products contained in the basket.
Regarding personalized products, Myarmy.ch reserves the right to refuse the request for tenders made by the Customer in the event of ordering prohibited, offensive products, contrary to ethics or morals, or for any other similar reason.
Immediately after sending the order, you receive a new confirmation by e-mail.

Non-liability clause

Myarmy.ch declines any responsibility for indirect, accessories or consecutive damage arising from the use of its products, in particular for damage caused by defective products. By placing an order, the customer accepts this limitation of responsibility.

Use of products on military uniforms and/or during the service

Myarmy.ch products are designed for decorative, personal or utility purposes and are not specifically intended to be focused on official military uniforms. We draw the attention of our customers to the fact that the Swiss army has strict regulations concerning uniforms and authorized accessories. Consequently, Myarmy.ch declines any responsibility in the event of the use of our products in contradiction with these rules.

If a customer chooses to wear or use our products in an official military framework and this leads to reprimands, sanctions or other consequences, these situations are the sole responsibility of the customer. We strongly encourage our customers to verify the official directives of the Swiss army before joining our products into a uniform or a regulated environment.

Applicable law and jurisdiction

These general conditions of sale are governed by Swiss law. In the event of a dispute, the legal for is located in the canton of the headquarters of Myarmy.ch.

Acceptance of GTC

By ordering on Myarmy.ch, the Customer acknowledges having read, understood and accepted all of these general conditions of sale, including the return policy and cancellation conditions.

Textile maintenance

How can I wash the textiles?
Our textiles can be machine washed at 40 ° C.